Event Policies

REFUND POLICY
All ticket sales are final. No refunds or exchanges will be provided. In the event of cancellation or postponement for any reason, Sierra Valley Basecamp reserves the right of sole and absolute discretion to choose to either partially refund, refund in whole, not to refund, or to reschedule the event at a later date.

WRISTBAND POLICY
Sierra Valley Basecamp wants to ensure you have the best experience possible, starting with the moment you arrive and present your ticket! All tickets will be exchanged for a Wristband – This wristband is your only access to the event. DO NOT TAKE IT OFF FOR ANY REASON! If you share it, lose it, remove it or damage it, we will not be able to replace it. If you lose, break or misplace your wristband you will need to purchase another ticket to enter the festival.

TICKET ISSUES
If you are having any technical ticketing-related issues with your order (e.g. Can’t find order confirmation, having trouble ordering, question about charges, etc.)

If you have questions or concerns, contact us at: tickets@sierravalleybasecamp.com

COVID POLICY
We strongly recommend everyone who attends abides by the state of California and CDC guidelines. These guidelines are often changing, please review the current guidelines bellow:
California COVID guidelines: https://covid19.ca.gov/safely-reopening/

CDC guidelines: https://www.cdc.gov/coronavirus/2019-ncov/community/large-events/considerations-for-events-gatherings.html